Security & privacy

Designed to route the decision without handling the identity.

CareFWD’s guiding principle is that finding where a patient can go should not require sharing who the patient is.

How patient data is protected

  • Anonymous by construction. A routing query carries only non-identifiable details and is not intended to hold PHI.
  • Guardrails at entry. The composer blocks common identifiers and discourages identifying free text before a query is ever sent.
  • Two-way anonymity. Providers don't see the patient or the care manager; the query stands alone.
  • Identity exchanged later. Contact and clinical detail move only after a provider is chosen — through your hospital's existing HIPAA-compliant referral process, not through CareFWD.
  • Minimal by design. We aim to collect only what routing requires and to keep resulting insights non-identifiable.

What CareFWD is not

Not an EHR, not a PHI-carrying referral system, and not a payer directory — it’s the patient-first decision step ahead of them.

Questions about our approach to patient data?

We’re happy to walk your team and compliance stakeholders through the details.

How it works