CareFWD occupies a specific, narrow place in the discharge process: the moment between recognizing a patient needs post-acute care and choosing where they go. It doesn’t replace the formal referral your team sends afterward — it makes the decision in front of it faster, safer, and more patient-centered.
Select the care category — home health, hospice, skilled nursing, DME, infusion, or pharmacy — the destination area, and insurance context. Entry-level guardrails block common identifiers and discourage identifying free text.
The query reaches only the provider Representatives who serve that category and area. They see the case, not the hospital or the patient.
Each care category runs as its own thread, so answers don't block one another. Providers respond Accept, Maybe (with a reason), or Decline — in minutes.
From the providers who can accept, generate a clean, quality-ranked list — Medicare star ratings alongside each option — that you can print and hand to the patient. Patient choice stays paramount; you present real, available options and the patient decides.
Continue in your existing HIPAA-compliant referral process, then close the query; routing detail for that case leaves your view.
Your EHR, your referral system, and your compliance process. CareFWD adds one step in front of them — it doesn’t replace any of them.
Case managers can rate the Representatives they work with (1–5 stars), mark favorites they trust in a pinch, and block a Representative or an entire company from seeing their queries. Everyone still receives queries based on care category and geography — the rating and favorites simply help the team recognize who has done good work before.
We’re onboarding a small group of partner hospitals.